At DURO, we prioritize the protection of your privacy. The information we gather  will be utilized to offer you competitive quotes and inform you about services. This overarching Privacy Notice outlines the specifics of what, how, and why we collect and process your data, how we store it, the duration for which we retain it, and who we share it with. Our lawful basis for processing your data is based on legitimate interests. DURO Limited serves as the data controller.

Occasionally, our website may contain links to partner networks, advertisers, and affiliates. Please be aware that these websites have their own privacy policies, and we hold no responsibility or liability for them. We advise you to review these policies before disclosing any personal data to these websites.

As a service provider, DURO Limited is strongly committed to maintaining the highest standards in privacy and compliance. You are well aware of the significance of the European Union’s General Data Protection Regulation (GDPR). We welcome the additional protections it provides to individuals and are committed to complying with its principles. To make sure that you and all condomini can use our services in compliance with the GDPR, we have enclosed these supplementary provisions in addition to the agreement(s) under which we provide you with our services.  Through your use of our services, you confirm your agreement to these commitments. 

The aim of this Privacy Notice is to describe our collection, analysis, disclosure, retention and protection of individual’s personal information. Whenever individuals provide us with information, they agree that we may collect, process and use this data in the course of administration and contractual obligations rendered to our condomini. This Privacy Notice shall apply to services offered by DURO Limited.

Collection of Information

DURO collects information about clients or potential clients, to the extent permissible under applicable law when individuals:

1. Access our website

2. Complete online forms, including the download of documents from our emails/website/social media.

3. Interact with us on social media.

4. Provide DURO Limited with personal details, both sensitive and other

5. Contact us offline by post, messages, telephone, emails…

If any individual provides DURO Limited with information about any person other than himself, that individual is responsible for the sharing of that information.

Use of Information

To the extent permissible under applicable law, information is processed to:

1. Provide the services requested by condomini.

2. Provide, maintain and improve the most sought after services.

3. Manage our relationship with condomini. 

4. Perform internal testing on the security and performance of our platforms.

5. To monitor, analyse and benchmark our services.

6. To deliver targeted advertising and marketing.

Our website and social media platforms enable us to:

1. Identify trends from your device relevant to the use of our website.

2. Collect information on how users utilise the functions on our website.

Sharing of information

DURO may share the information gathered with:

1. Any partner, employee or affiliate of DURO Limited.

2. Our service providers, sub-contractors and agents working for the condominium.

3. Third parties involved in the IT and Marketing function of the firm.

4. Law enforcement agencies.

5. Government Departments.

6. Financial institutions.

Storage of Information

DURO will make sure to keep all information gathered confidential and secure, taking appropriate measures in line with the applicable regulations. While we will do our best to protect all personal information, DURO Limited cannot guarantee the security of information transmitted to our website or social media platforms via internet.

Online Platforms

It is of utmost importance to note that this Privacy Notice shall only apply to information gathered by DURO Condominium Administration Services. If a link is followed from our website, this notice shall no longer apply. DURO Limited  is in no way responsible for information handled by third parties.

Cookies will help our firm gather more traffic data. Users of our website have the right to refuse to proceed to our website at any time during the browsing session.

Individual Rights

You have the right of access to all Personal Information we hold about. In accordance with GDPR you have:

1. The right to be informed.

2. The right of access.

3. The right to rectification.

4. The right to erasure.

5. The right to restrict processing.

6. The right to data portability.

7. The right to object.

8. Rights in relation to automated decision making and profiling.

Further information

Our privacy policy may be revised from time. The last update will always be made available to our clients. If you have any queries relating to the contents of this notice or the way we handle your information, please do not hesitate to contact us.